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Shipping & Returns

Returns & Exchanges Policy:

Can I return or exchange my purchase?

Of course!  We want your shopping experience with us to be easy and worry free.  Our policy is simple.  If for any reason you are not happy with your purchase, simply return it to us for a full refund or exchange*.  All we ask is that you return your purchase within 30 days of purchase in as-new condition (tags, packaging intact, unwashed, unworn or unused).  

Not sure?  Give us a call (530-409-5982) or email us with any questions prior to your purchase acowgirlspromise@yahoo.com.  We are happy to help. 

*Felt hats and ribbon bound palm leaf hats are generally not returnable as these are made-to-order items.  Please ensure that you check your hat size prior to ordering.

How To Ship Your Return or Exchange

Simply package your item and let us know if you want a refund or exchange.  It's that easy!

Please send your return purchase to:

A Cowgirl's Promise Returns
Attn: Julie Fields
21728 Eden Canyon Rd
Castro Valley, CA 94552

If you have any questions about your order, please contact us at 530-409-5982 or send us an email to info@acowgirlspromise.com.

Thank you for shopping at A Cowgirl's Promise!

FREE SHIPPING

There are a number of items that we offer FREE SHIPPING*.  On those that we don't,  we have set fair shipping rates for each one of these items to get them to you in a timely and quality manner.

*Free Shipping applies to the lower 48 states within the contiguous United States.  Alaska and Hawaii shipping fees may apply depending on the item.

 

Shipping (NOT SURE WHAT OUR SHIPPING POLICY IS)??

We can ship to most any address in the lower 48 states within the contiguous United States, Alaska and Hawaii.  In addition, we ship to Canada and certain other international locations.  Note that there are restrictions and additional shipping charges may apply.

If you are not sure whether we ship to your location, contact us via email (info@acowgirlspromise.com) or give us a call 530-409-5982.  We are happy to help and if we can ship it....we will!

Please also note that the shipping rates for many items we sell are size and weight-based. The weight of many of our items can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.